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Privacy Policy

Selah Osteopathy Last updated: 25th August 2026

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Selah Osteopathy ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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By using our website or engaging our services, you agree to the collection and use of your information as described in this policy.

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1. What Information We Collect

We may collect the following types of information:

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Personal information, such as:

  • Name, address, phone number, and email address

  • Date of birth

  • Emergency contact details

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Health information (sensitive information under the Privacy Act), such as:

  • Medical history and current health conditions

  • Details of injuries, symptoms, and treatment provided

  • Referral letters and information from other healthcare providers (e.g. GP referrals under an EPC plan)

  • Private health insurance and Medicare details, where relevant to your treatment or billing

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Website and technical information, such as:

  • IP address, browser type, and device information

  • Pages visited and time spent on our website

  • Cookies and similar tracking technologies (see Section 5)

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Communications, such as:

  • Information you provide via our contact form or email

  • Newsletter subscription details, if you choose to sign up

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2. How We Collect Your Information

We collect information directly from you when you:

  • Book an appointment (in person, by phone, or online through our booking system)

  • Complete a new patient intake form

  • Contact us via our website's contact form or email

  • Subscribe to our newsletter or marketing communications

  • Browse our website (via cookies and analytics tools)

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We may also collect information from third parties, such as your GP or other healthcare providers, where you have provided a referral or consented to information sharing as part of your care.

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3. How We Use Your Information

We use your information to:

  • Provide osteopathic assessment, treatment, and ongoing care

  • Manage appointment bookings, reminders, and rescheduling

  • Process payments and private health fund or Medicare claims

  • Communicate with you regarding your treatment or account

  • Send newsletters or marketing communications, where you have opted in

  • Improve our website and services through analytics

  • Comply with our legal, professional, and regulatory obligations (including health record-keeping requirements)

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We will not use or disclose your health information for a purpose other than your treatment without your consent, unless required or authorised by law.

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4. Online Bookings and Practice Management Software

We use Cliniko, a cloud-based practice management system, to manage patient bookings, clinical notes, and health records. When you book an appointment or provide health information to us, this information is stored securely within Cliniko's systems. Cliniko stores data on secure servers and maintains its own privacy and security standards. For more information on how Cliniko handles data, you can refer to Cliniko's own privacy policy at cliniko.com/privacy.

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5. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. This may include tools such as Google Analytics, which collects anonymised, aggregated information about website traffic and usage patterns. You can disable cookies through your browser settings; however, this may affect the functionality of our website.

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6. Marketing Communications

If you subscribe to our newsletter or opt in to receive marketing communications, we may use your contact details to send you updates, health tips, promotions, or practice news. You can unsubscribe at any time using the link provided in our emails, or by contacting us directly. We will not send you marketing communications without your consent.

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7. Disclosure of Your Information

We do not sell or rent your personal information. We may disclose your information to:

  • Third-party service providers who assist us in operating our practice (e.g. Cliniko, payment processors, email/newsletter platforms, IT providers)

  • Other healthcare providers involved in your care, with your consent

  • Private health funds or Medicare, for the purpose of processing claims

  • Government or regulatory bodies, where required by law

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All third-party providers we engage are required to handle your information in accordance with applicable privacy laws.

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8. Storage and Security

We take reasonable steps to protect your personal and health information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

  • Secure, password-protected practice management systems (Cliniko)

  • Restricted access to patient records, limited to authorised staff

  • Secure storage of any physical records, where applicable

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While we take reasonable precautions, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

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9. Access to and Correction of Your Information

Under the Privacy Act, you have the right to:

  • Request access to the personal and health information we hold about you

  • Request correction of any information that is inaccurate, incomplete, or out of date

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To make a request, please contact us using the details below. We may require proof of identity before releasing any information, and in some circumstances, access may be limited as permitted by law (for example, where release may pose a risk to your health or wellbeing).

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10. Data Retention

We retain your health records in accordance with legal and professional requirements. In most Australian states, health records must generally be retained for at least 7 years from the date of last treatment, or, for patients under 18, until they turn 25. Retention periods may vary depending on your state or territory.

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11. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us directly so we can address your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

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12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised "last updated" date.

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13. Contact Us

If you have any questions about this Privacy Policy or wish to access, correct, or discuss your personal information, please contact us:

Email: info@selahosteopathy.com.au

Phone: 0437 465 171

Address: 3/5 School St, Mudgeeraba QLD 4213

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