Shipping Policy
A Shipping Policy comes with a number of benefits for both you and your customers. Some benefits are that people will be more likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.
1. Introduction
At Arukah Massage, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased through our website. By placing an order, you agree to the terms stated below.
2. Order Processing
**Processing Time:** Orders are processed within 1-2 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day.
**Order Confirmation:** You will receive an order confirmation email with details of your purchase and a tracking number once your order has been processed and shipped.
3. Shipping Methods and Delivery Times
**Standard Shipping:** Delivery within 5-7 business days.
**Express Shipping:** Delivery within 2-3 business days.
**Overnight Shipping:** Next business day delivery.
Delivery times are estimates and may vary based on your location and any unforeseen delays by the shipping carrier.
4. Shipping Rates
Shipping rates are calculated based on the weight of the order and the delivery location. The total shipping cost will be displayed at checkout before you complete your purchase.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your order through the carrier's website using the provided tracking number.
6. Lost or Damaged Packages
**Lost Packages:** If your order has not arrived within the estimated delivery time, please contact us at info@arukahmassage.com.au or 0437 465 171 for assistance. We will work with the shipping carrier to locate your package.
**Damaged Packages:** If your order arrives damaged, please contact us within 48 hours of delivery. Provide photos of the damaged items and packaging. We will arrange for a replacement or refund as necessary.
7. Incorrect Address
Please ensure that the shipping address provided is correct. Arukah Massage is not responsible for orders shipped to incorrect or incomplete addresses. If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping charges.
9. Returns and Exchanges
For information on returns and exchanges, please refer to our [Return Policy].
10. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact us at info@arukahmassage.com.au or 0437 465 171.
Thank you for shopping with Arukah Massage. We appreciate your business and are committed to providing you with the best service possible.